Facing Customs Delays? These Document Issues Might Be the Cause


June 24, 2025


International shipping can be fraught with challenges, and one of the most common culprits behind customs delays is documentation errors. Even minor inaccuracies can lead to significant hold-ups, increased costs, and strained customer relationships. Understanding and addressing these common documentation pitfalls is essential for smooth cross-border operations.

1. Inaccurate or Incomplete Commercial Invoices

The commercial invoice serves as a critical document for customs authorities to assess duties and taxes. Errors such as missing company letterheads, incorrect contact information, or absent tax identification numbers can trigger delays. Ensuring that all details are accurate and complete is paramount.

2. Misclassification of Goods with Incorrect HS Codes

Harmonized System (HS) codes are used globally to classify traded products. Assigning incorrect HS codes can result in improper duty assessments and potential legal issues. For instance, using a product's marketing name instead of its material composition can cause confusion and delays. Accurate classification is essential to avoid such complications.

3. Vague or Misleading Product Descriptions

Customs authorities rely on clear product descriptions to determine the nature of goods. Using ambiguous terms or marketing jargon can lead to misinterpretation. Descriptions should clearly state the product's nature, composition, and intended use to facilitate smooth clearance.

4. Incorrect Declaration of Country of Origin

The country of origin indicates where a product was manufactured, not necessarily where it was shipped from. Misdeclaring this information can affect duty rates and eligibility for trade agreements, leading to delays and potential penalties. It's crucial to accurately declare the manufacturing origin of goods.

5. Incomplete or Missing Documentation

Missing essential documents like packing lists, certificates of origin, or required permits can halt shipments at customs. Each country may have specific documentation requirements, and failure to comply can result in significant delays. Ensuring all necessary paperwork is complete and accurate is vital.

6. Discrepancies in Declared Values and Quantities

Inconsistencies between the declared values or quantities on invoices and the actual shipment can raise red flags during customs inspections. Such discrepancies may lead to additional scrutiny, delays, or fines. It's essential to ensure that all declared information matches the physical shipment.

7. Misuse or Omission of Incoterms

Incoterms define the responsibilities of buyers and sellers in international transactions. Incorrect or missing Incoterms can create confusion over who is responsible for shipping costs, insurance, and customs duties, potentially leading to delays. Clearly specifying the correct Incoterms in all documentation is crucial.

Partnering with Uniair Cargo for Seamless Customs Clearance

Navigating the complexities of international shipping documentation can be daunting. Uniair Cargo offers comprehensive logistics solutions to help businesses avoid common pitfalls that lead to customs delays. Our expertise includes:

  • Ensuring accurate and complete documentation for all shipments.
     
  • Providing guidance on correct HS code classification and product descriptions.
     
  • Advising on appropriate Incoterms to clarify responsibilities.
     
  • Assisting with the preparation of all necessary permits and certificates. 

By leveraging Uniair Cargo's services, businesses can streamline their export-import processes, reduce the risk of customs delays, and focus on their core operations. 

Contact the Uniair Cargo team today for a FREE consultation and export cost estimate!
Also, follow us on Instagram at @uniaircargo for logistics tips, up-to-date information, and export inspiration!

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